Transfer from OKX not received? Check the network and crediting status

Choose the next step from the transaction state

This guide covers an on-chain withdrawal from the OKX exchange to another platform or a wallet. For a deposit into OKX, OKX is the receiving platform. OKX Wallet is a separate on-chain wallet product. Use the order reference for an internal transfer.

What should you match before sending?

Open the recipient’s deposit page first. Do not select a different sending network solely because its fee is lower.

Check	Where to look
Asset and contract	Match the requested token. Wrapped, native and bridged versions can differ despite similar names. Compare the complete contract where the recipient provides it.
Network	Both ends must name the same chain. A shared 0x address format does not establish compatibility.
Address	Copy the current deposit address and verify the full pasted value. Do not assume an old address is still valid.
Memo or Tag	Include it when required by the recipient. Do not invent a value or omit it.
Minimum received	Compare the amount arriving after fees with the deposit minimum.
Route and confirmations	Check whether deposits are paused and how many confirmations are required for crediting.

For example, a recipient listing USDC on Ethereum has not thereby accepted USDC sent over a different EVM chain, even at an identical address. Use the current deposit page for your account; another region’s help page may list different supported routes.

Why can a small test fail to credit?

Suppose a withdrawal request is 10 USDC, the sender deducts 1 USDC, and the receiving minimum is 10 USDC. Only 9 USDC would arrive. This is an illustrative calculation, not an OKX fee or minimum quote.

Subtract a fee only when it is deducted from that same asset and amount. If it is paid separately, use the confirmation screen’s received amount. Ask the recipient about a below-minimum deposit; do not assume another transfer will combine with it automatically.

How do you reconcile a transfer that was already sent?

Use the explorer for the actual network. Compare the hash, destination, token contract, transferred quantity and status with the receiving platform’s deposit record.

• Still under review or processing, without a usable hash: inspect the OKX withdrawal record and ask OKX support whether it has been broadcast. No visible hash is not enough reason to resend.
• Pending on-chain: follow the original transaction and confirmations. The recipient cannot treat an unfinished transfer as a completed deposit.
• Failed on-chain: inspect the error and the sender’s return or fee record before another attempt.
• Confirmed, with no credited deposit: ask the recipient to check the network, asset, Memo, amount and confirmation requirements. Successful withdrawal at OKX does not perform the recipient’s bookkeeping.

Who can help with a wrong-network transfer?

An exchange owns the destination: contact that receiving exchange through official support. It decides whether recovery is possible and on what terms. A private-key import tutorial does not apply to your exchange deposit address.

You control the receiving wallet: first confirm ownership and whether the wallet displays the chain and token actually used. The issue may be the selected network or hidden asset. Follow official wallet instructions for access and any return transfer, using the actual network’s fee asset. This page does not require a private key.

The address is wrong and you do not control it: contact an identifiable receiving service if one exists. The sender cannot unilaterally reverse a confirmed transfer or guarantee recovery.

What does support need?

Use the platform’s in-app help entry. Supply the hash, withdrawal order reference, asset, network, full destination, Memo if applicable, amount, time and error screenshot. Keep the same case reference for follow-up.

Never provide a private key, recovery phrase or login code to a recovery contact in a direct message. For a Binance Wallet fee-balance issue, use the gas checklist.